--- title: Cancelling a Project description: To cancel a project, only the client can initiate the process by selecting Request Cancellation from the project’s ellipsis menu after discussing the cancellation with the creator, attempting to resolve any issues, and agreeing on fair compensation for completed work. You’ll need to provide a reason for cancellation, optional private notes for Kaynuna staff, and the agreed cancellation fee before submitting the request. The creator must then confirm the cancellation for it to be finalized, and no review will be left on their profile. If needed, you can undo the cancellation from the project page. --- [Skip to content](https://help.kaynuna.me/cancelling-a-project#main-content) ![](https://help.kaynuna.me/hs-fs/hubfs/KAYNUNA-Wordmark-White-transparency-NO-padding.png?width=200&height=32&name=KAYNUNA-Wordmark-White-transparency-NO-padding.png) Open main navigation Close main navigation How can we help you today? - There are no suggestions because the search field is empty. 1. [Kaynuna Help Center](https://help.kaynuna.me/?hsLang=en) 2. [For Brands](https://help.kaynuna.me/for-brands?hsLang=en) 3. [Projects](https://help.kaynuna.me/for-brands?hsLang=en#projects) # Cancelling a Project #### **Canceling a Project** There may come a time where you need to cancel a project. This can only be instigated on the client’s end, meaning you will need to be the one to initiate a project cancellation. When canceling a project, some best practices are: - Discuss with the creator the reason for the cancellation at the earliest possible convenience. - Try to work it out and see if there is a way to salvage the project. - If a cancellation is inevitable, be sure to agree on fair compensation for that work that has already been done. - Feel free to connect with your Kaynuna account manager to explain what went wrong. Begin by finding the relevant project in your Projects view. ![](https://help.kaynuna.me/hs-fs/hubfs/Rich%20Text%20Pasting/google-1752265344363-1.png?width=624&height=157&name=google-1752265344363-1.png) Once you have selected the project you wish to cancel, click the ellipsis button at the top of the project page and select Request Cancellation. ![](https://help.kaynuna.me/hs-fs/hubfs/Rich%20Text%20Pasting/google-1752265344363-Jul-11-2025-08-22-26-0364-PM.png?width=624&height=256&name=google-1752265344363-Jul-11-2025-08-22-26-0364-PM.png) Here is where you must confirm that you have discussed a cancellation with the creator, you have attempted to resolve the issue before committing to a cancellation, and you have agreed to a fair rate of compensation for the work that has already been completed. Upon marking the checklist, hit Continue. ![](https://help.kaynuna.me/hs-fs/hubfs/Rich%20Text%20Pasting/google-1752265344363.png?width=624&height=355&name=google-1752265344363.png) After this step you will be asked to provide your reason for cancellation. You will be given the option of leaving a private note for Kaynuna staff and the reason it did not proceed to completion. This will not be seen by the creator. ![](https://help.kaynuna.me/hs-fs/hubfs/image-png-Aug-05-2025-07-48-01-4489-PM.png?width=399&height=201&name=image-png-Aug-05-2025-07-48-01-4489-PM.png) Lastly, enter the amount that you wish to pay the creator as a cancellation fee. Kaynuna encourages that an agreement be made directly between the client and creator on the amount of cancellation compensation, which can be memorialized on the "Activity" page. However, if no agreement can be made, then please contact your account manager or Kaynuna Support so we can assist you. Select Request Cancellation to submit the request. ![](https://help.kaynuna.me/hs-fs/hubfs/Rich%20Text%20Pasting/google-1752265344363-4.png?width=624&height=476&name=google-1752265344363-4.png) At this point, the request will be submitted to the creator to confirm cancellation. The creator must then confirm that the project will be marked as canceled. Please note, no review will be left on the creator's profile related to this project. You will see the cancellation reflected in the project page immediately. If, for some reason, you need to undo the cancellation, you can also do so by selecting Undo Cancellation on the Project page. ![](https://help.kaynuna.me/hs-fs/hubfs/Rich%20Text%20Pasting/google-1752265344363-2.png?width=578&height=321&name=google-1752265344363-2.png) - [For Creators](https://help.kaynuna.me/for-creators?hsLang=en#main-content) - [Applying to Postings and Projects](https://help.kaynuna.me/for-creators?hsLang=en#applying-to-postings-and-projects) - [Creator Profile](https://help.kaynuna.me/for-creators?hsLang=en#creator-profile) - [Payments](https://help.kaynuna.me/for-creators?hsLang=en#payments) - [Translated Articles](https://help.kaynuna.me/for-creators?hsLang=en#translated-articles) - [Helpful Tips](https://help.kaynuna.me/for-creators?hsLang=en#helpful-tips) - [For Brands](https://help.kaynuna.me/for-brands?hsLang=en#main-content) - [Billing](https://help.kaynuna.me/for-brands?hsLang=en#billing) - [Creator Management](https://help.kaynuna.me/for-brands?hsLang=en#creator-management) - [Helpful Tips](https://help.kaynuna.me/for-brands?hsLang=en#helpful-tips) - [Working on Kaynuna](https://help.kaynuna.me/for-brands?hsLang=en#working-on-kaynuna) - [Platform Features](https://help.kaynuna.me/for-brands?hsLang=en#platform-features) - [Projects](https://help.kaynuna.me/for-brands?hsLang=en#projects) - [Postings](https://help.kaynuna.me/for-brands?hsLang=en#postings) - [Legal](https://help.kaynuna.me/legal?hsLang=en#main-content) - [Contracts, Insurance, and Legal](https://help.kaynuna.me/legal?hsLang=en#contracts-insurance-and-legal) [![KAYNUNA-Wordmark-Black-transparency-NO-padding](https://help.kaynuna.me/hs-fs/hubfs/KAYNUNA-Wordmark-Black-transparency-NO-padding.png?width=200&height=32&name=KAYNUNA-Wordmark-Black-transparency-NO-padding.png "KAYNUNA-Wordmark-Black-transparency-NO-padding")](http://Kaynuna.me) [Visit us at Kaynuna.me](http://Kaynuna.me) [mailto:support@kaynuna.me](mailto:support@kaynuna.me) Copyright © 2025,